Automated analysis of fault call-outs with the Report Plugin

Automated analysis of fault call-outs at a glance

In many companies, operational processes are handled based on different task definitions. Multiple departments are usually involved as well. As a result, relevant information is spread across several data sources. This means that evaluations that belong together from a business perspective can often only be created with considerable manual effort. The GreenGate solution enables consolidated analysis of multiple task definitions within a standardized report. The
Report Plugin automatically brings together all relevant tasks and presents them in a uniform Excel analysis. Via a convenient user interface, users can flexibly select the desired report type and the evaluation period. For fault call-outs at heating systems, the following information is evaluated centrally, among other things:

• Address of the affected system
• Time of the call-out
• Duration of the call-out
• Cause of the fault
• Affected asset
• Executing department

The benefits of using the “Fault call-outs at heating systems” Report Plugin in GS-Service

• Standardized analysis of multiple task definitions
  within a single report
• Automatic consolidation of operational data without manual rework
• Greater transparency on fault call-outs, call-out volume, and response times
• Consistent presentation of technical causes and affected system areas
• Standardized reports without an additional IT solution
• Flexible configuration of the tasks to be evaluated via GSCONFIG
• Easy operation by selecting report type and period via a
  user interface
• Multi-class-capable analysis along technical asset structures
• Improved basis for decisions for operations, maintenance, and service organization

“Fault call-outs at heating systems” Report Plugin in GS-Service

In the GreenGate system, faults at heating systems are handled via tasks within task management. Depending on when the fault call-out occurs, processing is carried out using different task definitions, for example for the regular day shift or the technical on-call service. The Report Plugin automatically evaluates all tasks with a defined identifier and consolidates them into a single report regardless of their organizational assignment. Which tasks are included is configured centrally via GSCONFIG. The parameterization of the Report Plugin is documented and can be adapted to customer-specific requirements. Via a user-friendly interface, users select the desired report and the evaluation period. The plugin then automatically generates an Excel report with all defined information. The analysis is performed across assets along the functional system structure and enables a combined view of tasks, activities, and results across multiple asset classes.

Industries

In principle, the solution is suitable for all industries, as the tasks to be evaluated and report definitions can be configured flexibly.
Typical use cases include:

• Combined analysis of fault call-outs from day shift and technical on-call service
• Standardized reporting on faults at heating systems
• Analysis of call-out volume and response times
• Analysis of technical fault causes across multiple asset classes
• Operational reports without using additional IT systems

Use in the following industries is beneficial

• Energy utilities
• District and local heating providers
• Municipal utilities
• Operators of technical infrastructures
• Facility management
• Industrial companies
• Water and wastewater sector
• Companies with service-oriented maintenance processes

Reference customer

Hürth District Heating

Software used

GS-Manager, Report Plugin for GS-Service, asset management, task management, Microsoft Excel