{"id":10019,"date":"2026-07-23T13:14:22","date_gmt":"2026-07-23T12:14:22","guid":{"rendered":"https:\/\/www.greengate.de\/produkt\/automated-analysis-of-fault-call-outs-with-the-report-plugin\/"},"modified":"2026-11-04T14:11:47","modified_gmt":"2026-11-04T13:11:47","slug":"automated-analysis-of-fault-call-outs-with-the-report-plugin","status":"publish","type":"product","link":"https:\/\/www.greengate.de\/en\/produkt\/automated-analysis-of-fault-call-outs-with-the-report-plugin\/","title":{"rendered":"Automated analysis of fault call-outs with the Report Plugin"},"content":{"rendered":"<h2>Automated analysis of fault call-outs at a glance<\/h2>\n<p>In many companies, operational processes are handled based on different task definitions. Multiple departments are usually involved as well. As a result, relevant information is spread across several data sources. This means that evaluations that belong together from a business perspective can often only be created with considerable manual effort. The GreenGate solution enables consolidated analysis of multiple task definitions within a standardized report. The<br \/>\nReport Plugin automatically brings together all relevant tasks and presents them in a uniform Excel analysis. Via a convenient user interface, users can flexibly select the desired report type and the evaluation period. For fault call-outs at heating systems, the following information is evaluated centrally, among other things:<\/p>\n<ul>\n<li>Address of the affected system<\/li>\n<li>Time of the call-out<\/li>\n<li>Duration of the call-out<\/li>\n<li>Cause of the fault<\/li>\n<li>Affected asset<\/li>\n<li>Executing department<\/li>\n<\/ul>\n<h2>The benefits of using the \u201cFault call-outs at heating systems\u201d Report Plugin in GS-Service<\/h2>\n<ul>\n<li>Standardized analysis of multiple task definitions<br \/>\nwithin a single report<\/li>\n<li>Automatic consolidation of operational data without manual rework<\/li>\n<li>Greater transparency on fault call-outs, call-out volume, and response times<\/li>\n<li>Consistent presentation of technical causes and affected system areas<\/li>\n<li>Standardized reports without an additional IT solution<\/li>\n<li>Flexible configuration of the tasks to be evaluated via GSCONFIG<\/li>\n<li>Easy operation by selecting report type and period via a<br \/>\nuser interface<\/li>\n<li>Multi-class-capable analysis along technical asset structures<\/li>\n<li>Improved basis for decisions for operations, maintenance, and service organization<\/li>\n<\/ul>\n<h2>\u201cFault call-outs at heating systems\u201d Report Plugin in GS-Service<\/h2>\n<p>In the GreenGate system, faults at heating systems are handled via tasks within task management. Depending on when the fault call-out occurs, processing is carried out using different task definitions, for example for the regular day shift or the technical on-call service. The Report Plugin automatically evaluates all tasks with a defined identifier and consolidates them into a single report regardless of their organizational assignment. Which tasks are included is configured centrally via GSCONFIG. The parameterization of the Report Plugin is documented and can be adapted to customer-specific requirements. Via a user-friendly interface, users select the desired report and the evaluation period. The plugin then automatically generates an Excel report with all defined information. The analysis is performed across assets along the functional system structure and enables a combined view of tasks, activities, and results across multiple asset classes.<\/p>\n<h3>Industries<\/h3>\n<p>In principle, the solution is suitable for all industries, as the tasks to be evaluated and report definitions can be configured flexibly.<br \/>\nTypical use cases include:<\/p>\n<ul>\n<li>Combined analysis of fault call-outs from day shift and technical on-call service<\/li>\n<li>Standardized reporting on faults at heating systems<\/li>\n<li>Analysis of call-out volume and response times<\/li>\n<li>Analysis of technical fault causes across multiple asset classes<\/li>\n<li>Operational reports without using additional IT systems<\/li>\n<\/ul>\n<h3>Use in the following industries is beneficial<\/h3>\n<ul>\n<li>Energy utilities<\/li>\n<li>District and local heating providers<\/li>\n<li>Municipal utilities<\/li>\n<li>Operators of technical infrastructures<\/li>\n<li>Facility management<\/li>\n<li>Industrial companies<\/li>\n<li>Water and wastewater sector<\/li>\n<li>Companies with service-oriented maintenance processes<\/li>\n<\/ul>\n<h3>Reference customer<\/h3>\n<p>H\u00fcrth District Heating<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-8519\" src=\"https:\/\/www.greengate.de\/wp-content\/uploads\/2026\/07\/Stadtwerke-Huerth-3-300x235.png\" alt=\"\" width=\"163\" height=\"128\" srcset=\"https:\/\/www.greengate.de\/wp-content\/uploads\/2026\/07\/Stadtwerke-Huerth-3-300x235.png 300w, https:\/\/www.greengate.de\/wp-content\/uploads\/2026\/07\/Stadtwerke-Huerth-3.png 374w\" sizes=\"(max-width: 163px) 100vw, 163px\" \/><\/p>\n<h3>Software used<\/h3>\n<p>GS-Manager, Report Plugin for GS-Service, asset management, task management, Microsoft Excel<img><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>GreenGate offers a flexible solution for standardized analysis of operational data from task management with the <strong>Report Plugin for GS-Service.<\/strong> The focus is on fault call-outs at heating systems. This is because, especially in the case of faults at heating systems, information is generated in different organizational processes\u2014and must be consolidated for a holistic assessment. The GreenGate solution enables <strong>the combined analysis of multiple task definitions within a single standardized report.<\/strong> For example, fault call-outs from the regular day shift and the technical on-call service can be consolidated in one central analysis\u2014even though they are based on different tasks.<br \/>\n<strong>This creates a consistent and transparent data basis for analyzing faults, response times, fault causes, and affected systems.<\/strong> Users receive meaningful analyses of all fault call-outs within freely definable time periods. This enables well-founded decisions based on consolidated information that has a direct impact on day-to-day operations.<\/p>\n","protected":false},"featured_media":10021,"template":"","meta":{"_acf_changed":false,"content-type":""},"product_brand":[],"product_cat":[64,63,61,65,62,66],"product_tag":[],"class_list":["post-10019","product","type-product","status-publish","has-post-thumbnail","product_cat-grid-operators","product_cat-industry","product_cat-power-generators","product_cat-utilities","product_cat-waste-management-companies","product_cat-water-management","first","instock","shipping-taxable","product-type-simple"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Automated analysis of fault call-outs with the Report Plugin - GreenGate AG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.greengate.de\/en\/produkt\/automated-analysis-of-fault-call-outs-with-the-report-plugin\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automated analysis of fault call-outs with the Report Plugin - GreenGate AG\" \/>\n<meta property=\"og:description\" content=\"GreenGate offers a flexible solution for standardized analysis of operational data from task management with the Report Plugin for GS-Service. The focus is on fault call-outs at heating systems. This is because, especially in the case of faults at heating systems, information is generated in different organizational processes\u2014and must be consolidated for a holistic assessment. The GreenGate solution enables the combined analysis of multiple task definitions within a single standardized report. For example, fault call-outs from the regular day shift and the technical on-call service can be consolidated in one central analysis\u2014even though they are based on different tasks. This creates a consistent and transparent data basis for analyzing faults, response times, fault causes, and affected systems. Users receive meaningful analyses of all fault call-outs within freely definable time periods. 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