{"id":9987,"date":"2026-07-01T13:23:52","date_gmt":"2026-07-01T12:23:52","guid":{"rendered":"https:\/\/www.greengate.de\/support\/"},"modified":"2026-11-02T08:43:27","modified_gmt":"2026-11-02T07:43:27","slug":"support","status":"publish","type":"page","link":"https:\/\/www.greengate.de\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9987\" class=\"elementor elementor-9987 elementor-6667\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac9f7ee e-flex e-con-boxed e-con e-parent\" data-id=\"ac9f7ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-949de85 elementor-widget elementor-widget-template\" data-id=\"949de85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"6176\" class=\"elementor elementor-6176\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55099f6b e-flex e-con-boxed e-con e-parent\" data-id=\"55099f6b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c82c506 elementor-widget elementor-widget-breadcrumbs\" data-id=\"2c82c506\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t\t<nav id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.greengate.de\/en\/\">Home<\/a><\/span><\/span><\/nav>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f34a3ea e-flex e-con-boxed e-con e-parent\" data-id=\"f34a3ea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89d8b72 elementor-widget elementor-widget-heading\" data-id=\"89d8b72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">GreenGate AG Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1da186a elementor-widget elementor-widget-heading\" data-id=\"1da186a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fast, skilled and ready to help.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33d4c08 elementor-widget elementor-widget-text-editor\" data-id=\"33d4c08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Having trouble with our software or unsure how to handle a specific use case? Our GreenGate support team is happy to help, quickly and with expert knowledge.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a206c3 elementor-widget elementor-widget-heading\" data-id=\"8a206c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Real people. Real responses.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e51e2b elementor-widget elementor-widget-text-editor\" data-id=\"9e51e2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>No chatbot, no call center script: at GreenGate, you reach our support team directly \u2013 people who know your processes and resolve your concerns personally.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c5f78d elementor-widget elementor-widget-heading\" data-id=\"1c5f78d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Find quickly:<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8adf3eb e-con-full e-flex e-con e-child\" data-id=\"8adf3eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c56640e elementor-widget elementor-widget-button\" data-id=\"c56640e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.greengate.de\/ressourcen\/greengate-academy\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">GreenGate Academy<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52f27bf elementor-widget elementor-widget-button\" data-id=\"52f27bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.greengate.de\/ressourcen\/seminare\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">GreenGate Seminars<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b2b1b2 elementor-widget elementor-widget-button\" data-id=\"1b2b1b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.greengate.de\/en\/downloads\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download Center<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb0b7f8 e-flex e-con-boxed e-con e-parent\" data-id=\"bb0b7f8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fbeba89 e-con-full e-flex e-con e-child\" data-id=\"fbeba89\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d1fb4b2 e-con-full e-flex e-con e-child\" data-id=\"d1fb4b2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4eb9bb elementor-widget elementor-widget-image\" data-id=\"b4eb9bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.greengate.de\/wp-content\/uploads\/2026\/07\/phone_speech_bubble.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-9988\" alt=\"Phone Icon\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-317f753 e-con-full e-flex e-con e-child\" data-id=\"317f753\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-831049f elementor-widget elementor-widget-heading\" data-id=\"831049f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Get in touch with our team<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-907e9fc elementor-widget elementor-widget-text-editor\" data-id=\"907e9fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Tel.: +49 2243 92307 34<\/strong><br\/><em>(Monday to Friday from 9:00 a.m. to 4:00 p.m.)<\/em><\/p><p><strong>E-Mail: <a href=\"mailto:support@greengate.de\">support@greengate.de<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0cb1b9 e-flex e-con-boxed e-con e-parent\" data-id=\"e0cb1b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-446425a e-con-full e-flex e-con e-child\" data-id=\"446425a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ca921fa e-con-full e-flex e-con e-child\" data-id=\"ca921fa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-79945dd e-con-full e-flex e-con e-child\" data-id=\"79945dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c4f4a9 elementor-widget elementor-widget-image\" data-id=\"2c4f4a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/www.greengate.de\/wp-content\/uploads\/2026\/07\/AdobeStock_626415621-1024x512.jpeg\" class=\"attachment-large size-large wp-image-9989\" alt=\"\" srcset=\"https:\/\/www.greengate.de\/wp-content\/uploads\/2026\/07\/AdobeStock_626415621-1024x512.jpeg 1024w, https:\/\/www.greengate.de\/wp-content\/uploads\/2026\/07\/AdobeStock_626415621-300x150.jpeg 300w, https:\/\/www.greengate.de\/wp-content\/uploads\/2026\/07\/AdobeStock_626415621-768x384.jpeg 768w, https:\/\/www.greengate.de\/wp-content\/uploads\/2026\/07\/AdobeStock_626415621-1536x768.jpeg 1536w, https:\/\/www.greengate.de\/wp-content\/uploads\/2026\/07\/AdobeStock_626415621-2048x1024.jpeg 2048w, https:\/\/www.greengate.de\/wp-content\/uploads\/2026\/07\/AdobeStock_626415621-600x300.jpeg 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-90f6bac e-con-full e-flex e-con e-child\" data-id=\"90f6bac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-861cef3 elementor-widget elementor-widget-text-editor\" data-id=\"861cef3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"teaser-box__topic\">Quality Management in the Customer Area<\/h2><p class=\"teaser-box__text\">To continuously improve our software, we are constantly developing it further, and we welcome your ideas, suggestions, and proposals for improvement. Here you will also find information on the wide range of functions our software offers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ca20f0 elementor-widget elementor-widget-button\" data-id=\"6ca20f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/qmc.greengate.de\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Log in to YouTrack<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-782e124 e-con-full e-flex e-con e-child\" data-id=\"782e124\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-76b8d4e e-con-full e-flex e-con e-child\" data-id=\"76b8d4e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1225550 elementor-widget elementor-widget-image\" data-id=\"1225550\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/www.greengate.de\/wp-content\/uploads\/2026\/07\/support2i-1024x512.jpg\" class=\"attachment-large size-large wp-image-9990\" alt=\"A keyboard with a key labeled &quot;Support&quot; in focus.\" srcset=\"https:\/\/www.greengate.de\/wp-content\/uploads\/2026\/07\/support2i-1024x512.jpg 1024w, https:\/\/www.greengate.de\/wp-content\/uploads\/2026\/07\/support2i-300x150.jpg 300w, https:\/\/www.greengate.de\/wp-content\/uploads\/2026\/07\/support2i-768x384.jpg 768w, https:\/\/www.greengate.de\/wp-content\/uploads\/2026\/07\/support2i-1536x768.jpg 1536w, https:\/\/www.greengate.de\/wp-content\/uploads\/2026\/07\/support2i-2048x1024.jpg 2048w, https:\/\/www.greengate.de\/wp-content\/uploads\/2026\/07\/support2i-600x300.jpg 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be46703 e-con-full e-flex e-con e-child\" data-id=\"be46703\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a7eab5 elementor-widget elementor-widget-text-editor\" data-id=\"1a7eab5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"teaser-box__topic\">Remote Support (TeamViewer)<\/h2><p class=\"teaser-box__text\">We can also assist you remotely. Please download the QuickSupport module to get started.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a506db3 elementor-widget elementor-widget-button\" data-id=\"a506db3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/get.teamviewer.com\/zquszvz\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fef9d7d e-flex e-con-boxed e-con e-parent\" data-id=\"fef9d7d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e2efec elementor-widget elementor-widget-heading\" data-id=\"3e2efec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">QMC User Guide | YouTrack<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4370f1 elementor-widget elementor-widget-text-editor\" data-id=\"d4370f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The QMC has a new name: YouTrack. Log-in instructions are provided in the User Guide.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-938d84e elementor-widget elementor-widget-button\" data-id=\"938d84e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.greengate.de\/en\/support_handbuch_youtrack_kunde_2022\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">User Guide QMC YouTrack<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>GreenGate AG Support Fast, skilled and ready to help. Having trouble with our software or unsure how to handle a specific use case? Our GreenGate support team is happy to help, quickly and with expert knowledge. Real people. Real responses. No chatbot, no call center script: at GreenGate, you reach our support team directly \u2013 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-9987","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Support, GreenGate AG<\/title>\n<meta name=\"description\" content=\"Do you have questions about using our maintenance software or about a specific use case? 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